b"18 BusinessLeadership and ManagementCreating a Sustainable EnvironmentBy Chad Counts andIt is never about you Seek win/win situations Robert CountsDon't start with you - start withFind areas to agree and mutually Automotive Recycling Consultants the employee - listen to what thebeneficial outcomesreward win/win L eadership is determining what employees work life is like -behavior among employees - do not have empathy. reward win/lose behavior. Win = that are the First Things.Build on the strengths of eachwhich is harmonious with our values.Management is making sure thatindividual in a team - make the first things are first. team greater than the sums ofWin/win agreementsthe individual strengths.Desired Results - what is to be Keeping the main thing the maindone.thing Develop trustGuidelines - Specify the princi- Urgent vs important - theIt is easier to grow and to solveples and policies under which the important supersedes the urgent. conflict when there is trustwork is to be done. People are important - things Trust is the highest form of Resources - human, technical and are urgent. human motivation. organizational. Urgent tends to be visible and is Integrity is the trust we place in Accountability - standards of hard to ignore. ourselves. performance. You need to be effective with It's not about you, it's about the Consequences - what happens as people and efficient with things. organization. a result of performance."